Frequently Asked Questions

HealthcareDiploma.org offers OTHM-accredited health and social care diplomas at RQF Levels 2–7, alongside focused short courses (for example safeguarding, mental health awareness, dementia care, and infection prevention). Browse the full catalogue on Course Search or start with a Level 3 hub.

Yes. Our diploma programmes are accredited by OTHM Qualifications and mapped to the UK Regulated Qualifications Framework (RQF).

Short certificates are designed for practical upskilling and should be checked on each course page for awarding details. We do not offer NMC-regulated nursing degrees or medical degrees.

Diplomas are multi-unit programmes at a stated RQF level, usually studied over several months with assignment-based assessment. Short courses are concise, topic-focused programmes completed in weeks and are ideal for CPD alongside a diploma pathway. See short courses and qualification comparisons.

Match the RQF level to the role you want in the next 12–24 months: Level 2 for entry, Level 3 for senior care/key worker routes, Levels 4–5 for leadership preparation, and Levels 6–7 for senior/management pathways. Use Course Search filters, level hubs, and the course page entry requirements. Admissions can help via admissions@healthcarediploma.org.

Open the course page, review fees and entry requirements, then follow the enrol / apply instructions. If you need advice first, contact admissions on +44-203-608-0338 or use the Contact form.

Payment options are listed on each course page and typically include major cards and instalment plans where available. Confirm the current options during enrolment or with admissions before you pay.

Cancellation and refund terms are set out in our Terms & Conditions. As a guide, cooling-off / early cancellation windows may apply shortly after enrolment — always check the terms that apply to your programme before you enrol.

Complete the required learning units and submit the assignments for your pathway. Assessment on HealthcareDiploma.org programmes is assignment-based (no exam centres). Your course page lists units, expected duration, and submission guidance.

Yes. On successful completion of an accredited diploma pathway you receive the relevant OTHM award documentation according to the programme rules. Certificate format and timelines are confirmed on completion by the awarding process described on your course page.

Award processing times vary by programme and awarding body schedules. After final successful submission, admissions can confirm the expected timeline for your specific course.

Use the password reset option on the login screen if available, or email admissions@healthcarediploma.org from your registered address so we can help you regain access securely.

After enrolment, sign in to your learner account to access materials, unit guidance, and assignment uploads for your programme. If anything is missing, contact admissions with your course name and registered email.

Email admissions@healthcarediploma.org or call +44-203-608-0338 with a short description of the issue (browser, device, and screenshot if possible). We also offer WhatsApp support on +44 7490 538557.

Yes. Study is fully online and self-paced, so you can learn from the UK or internationally. Qualifications are UK RQF-aligned OTHM pathways — always check local recognition if you will use the award outside the UK.

Entry requirements depend on level. Many Level 2 routes are open to motivated beginners; higher levels may expect prior qualifications or care experience. Check the Entry requirements section on each course page before enrolling.

Learner support is available through admissions and course guidance channels. Contact details are on every course page and on Contact Us. For study pathway questions, start with our Help Centre.